My Payment Activity

The Payment Activity screen displays all payments that have been created through the eBill site. This includes payment statuses of paid, scheduled, and canceled. 

Find Payments

Payments of all types display in the grid. To filter your results, use the Account Number Filter drop down located on the top right hand corner of the page. The default selection is to display all payments against all accounts against which you are enrolled.

To change this view, select an account listed in the drop down. Doing this will display only the payments against the statements in the grid below from the account you selected.

Payment Status:  There are four possible payment statuses:

1)      Paid – This status is shown for successfully processed payments.  These payments may be returned due to insufficient funds (payments made with a bank account).  To ensure funds have been sent and cleared, you must check with your bank.  Click on the View link to view details of the payment.

2)      Canceled – This status represents payments that were scheduled but subsequently canceled before they were processed.  Click on the View link to view details of the payment.

3)      Scheduled - Scheduled payments have a payment date in the future and are yet to be processed.  Users can Cancel scheduled payments that have not yet processed.

a)      Click the Cancel button to cancel a scheduled payment (this button will not appear for payment with a Paid, Canceled status, or for payments with due dates in the past).

i)         Click the CANCEL button.  You will be taken to the Cancel Payment Details page.

ii)       Click the CANCEL PAYMENT button. You will see a Pop-Up Attention message: Are you sure you want to cancel this payment?  This cannot be undone.

iii)      Click the YES button to confirm cancellation and to return to the Payment Activity Screen.

iv)      Click the NO button if you do not want to cancel the payment.  Then click the CLOSE button to return to the Payment Activity screen.

4)      Failed- Payments that failed due to a variety of reasons (incorrect payment information, insufficient funds, etc.) will not display in the Payment Activity page.

View Statements

There are several ways to view invoice information; either an exact  PDF render of your invoice or detail information from the document.

1)      To View the PDF of a single invoice: 

a)      Click on the Adobe PDF icon for the specific statement you wish to view on the right side of the grid. A new window or tab containing the PDF will open.

b)      To Close your PDF screen, click on the "X" on the View Document browser TAB of your statement currently being viewed.

2)      To view statement detail, and not the rendered invoice PDF, click the invoice number itself in the Invoice Number column of the grid. You will be taken to the Statement Details screen.

Export Payments

To Export information seen in the grid for one or more payments: 

1)      Check the box(s) in the column left of the desired statement(s).

a)      Click the EXPORT Selected above the column headings.

b)      When prompted, Open or Save the information via Excel Spreadsheet formatting.