Payment Details

The Payment Details screen displays the following details about the selected payment.

Account Number: This is the Account Number from your invoice.

Payment Made To: This indicates to whom you have made your payment.

Payment Amount: This is the payment amount applied to your

HEARTSHIP Donation: This is the donation amount you added to your one time payment.

Payment Date: This is the date the payment was submitted for processing. This does not indicate that the payment has cleared your financial institution.

Payment Account: This is the exact payment instrument you used to make this payment (ie: bank account, credit card). The funding institution or account.

Reference Number: This is a system generated number unique to your payment.This is not a confirmation of a cleared payment from your financial institution. The payment ID may be used when contacting customer service.

Payment Status: Indicates the status of the payment. You may see the following status:

1)      Paid – This status is shown for successfully processed payments.  These payments may be returned due to insufficient funds (payments made with a bank account).  To ensure funds have been sent and cleared, you must check with your bank. 

2)      Canceled – This status represents payments that were scheduled but subsequently canceled.  Click on the Reference Number link to view details of the payment.

3)      Scheduled - Scheduled payments have a payment date in the future and are yet to be processed.  Users can Cancel scheduled payments that have not yet processed.

Payment Source: (User) Multiple users may have access to the same accounts. Payment Instruments are not shared, but payment details are displayed for all users. This field lists the user who made the payment. This field may indicate that a payment was created by a customer Service Representative (CSR), or made outside the ebill system (Out of Band).

Payment Activity Log: This will show the date and time for any action to the payment including being created, scheduled, processed, canceled, or reversed. If a payment is reversed you will see the reversal reason in the log.