Make a One Time Payment

Whether you select one or multiple invoice to pay, you will see a grid at the top of the Make a One-Time Payment screen that lists statement information for the selected documents.

 

1)      The Amount to Pay field for each invoice is automatically populated with the Amount to Pay and can be edited/changed. 

2)      View the rendered statement. You may view the rendered PDF invoice at any time by clicking on the View Statement PDF button. A new tab or window will open.

3)      Red X: If you have elected to pay more than one statement, your statements will be listed in a grid. You may remove any of the selected documents from the invoice grid by clicking the red X on the right hand side of the invoice grid. Each selected invoice you remove will update the Total Payment Amount. If there is only one invoice to remove, clicking the red X will return you to the Pay Bills or Statement Details page.

4)      HEARTSHIP Donation. You may wish to add an additional amount to your utility payment to help those in need of financial assistance. Any additional amounts are voluntary and not required. Enter any dollar amount you wish to be added to your payment amount.

5)      The Payment Date is also automatically populated with today's date and can be edited/changed.  The payment date is the date on which payment will be processed with your financial institution, not the date when the payment clears your financial institution.  Please allow at least 24-48 hours for your payment to post.  Payments can be scheduled into the future but not past the Due Date.  You may not schedule a payment for a date beyond your statement Due Date. If your bill is past due, the Payment Date will be automatically filled in with today's date and cannot be changed. 

a)      To change the Payment Date: 

i)         You can type in a new date:  MM/DD/YYYY; OR

ii)       You can click on the down arrow Icon next to the date and select a date from a calendar view.

6)      Payment Method: If you have saved a payment method, the saved instrument will be available in the Payment Method drop down list. You will see these saved option first. If you have not previously created and saved a payment instrument (bank account),  you may create and/or save one on this screen. PLEASE NOTE THAT IN THE ENROLLED SECTION OF THE SITE YOU MAY ONLY PAY WITH A CHECKING OR SAVINGS ACCOUNT. TO PAY WITH A CREDIT CARD PLEASE RETURN TO THE WELCOME PAGE AND SELECT MAKE A QUICK PAYMENT. Billtrust charges a convenience fee of $3.95 to use the Quick Payment method.

7)      Select A Previously Saved Payment Method- If you DO NOT have a previously saved Payment Account, skip to Number 10, "To Set Up a New Payment Account".

8)      Select the Payment Method from which funds will be drawn by clicking on the Payment Method field. Your payment method can be identified by the nickname you gave it when you created and saved the instrument.

9)      Click Next to go to the Verify Payment Screen. 

10)  Set Up a New Payment Method- If you have not previously set up and saved a payment method, select the appropriate method type in the Payment Method drop down: Bank Account or Credit Card.  See the detailed steps below.

 

Bank Account:  To make a payment with a bank account, add the information identified below. You may save this payment method and use it later, or use this payment method for one payment only without saving the banking information.

o        Account Holder's Name:  Type in the person's name that is listed on the bank account.

o        Routing Number:  This routing number can be found on the bottom of one of your checks.  The routing number is a 9 digit number.  (If you are not sure how to locate the Routing Number, you can click on the See an Example link on the screen.)

o        Account Number:  The account number is the number found to the right of the Routing Number on the bottom of your checks.  The account number cannot be greater than 17 digits, nor fewer than 4.  (If you are not sure how to locate the Account Number, you can click on the See an Example link on the payment screen.)

o        Account Type:  There are two options.  Click to select either Checking or Savings.

o        Save this Account? - Yes/No:  Click the Yes Radio Button to use this account information for this payment transaction AND save the  information for future payments.  Click the No Radio Button to use this account information for this payment transaction ONLY.  Payment Method information will NOT be saved for future payments.

o        Payment Method Name:  A Payment Method Name can be added in this field to identify this account in the future if you are saving this payment method.  This is not a required field.

o        Click Next to go to the Verify Payment Screen.